Introduction
In the social services field, managing schedules, authorizations, and resources can be complex—but it doesn’t have to be. At Compass, a leading provider of Supported Living Services (SLS) and Independent Living Services (ILS), we’ve streamlined our operations by using Quick Solve Plus (QSP). This blog explores how QSP improves scheduling and resource management, helping us deliver efficient, person-centered care.
- Dashboards for Visibility and ControlOne of QSP’s most powerful features is its intuitive dashboard. It provides a clear overview of In-Home Supportive Services (IHSS) authorizations, Point of Service (POS) budgets, and weekly caps.
With this real-time visibility, our team can:
- Avoid over-scheduling IHSS hours
- Stay within POS limits
- Identify and resolve discrepancies before they become audit issues
This has greatly improved our ability to remain compliant and audit-ready across all regions.
- Integrated Scheduling and ReportingQSP’s scheduling module integrates directly with EVV (Electronic Visit Verification), DSNs, and time card systems.
This integration means:
- No more manual reconciliation
- Fewer errors in billing and reporting
- Faster access to accurate, audit-friendly reports
Whether for payroll, regional center requirements, or internal tracking, QSP has drastically reduced administrative burden.
- Empowering Staff and ClientsWith QSP, we’ve empowered our teams and the people we support:
- Staff can view their schedules, submit time cards, and communicate with supervisors—all in one place.
- Clients have visibility into their support schedules and authorization details.
This transparency fosters trust, accountability, and engagement—key drivers of staff satisfaction and client outcomes.
- Simplifying Compliance and Audit PrepCompliance doesn’t have to be stressful. QSP’s built-in reports—like the IHSS Tracking Report and Management Report—make it easy to:
- Keep accurate records
- Flag issues early
- Respond quickly during audits
When auditors ask for documentation, we can provide it confidently and efficiently thanks to QSP.
- Future-Proofing with QSPAs the human services landscape evolves, QSP continues to adapt with us. Whether it’s tracking overtime limits, managing IHSS utilization, or responding to new compliance standards, QSP is a future-ready solution that grows alongside our needs.
Conclusion
QSP has transformed how Compass handles scheduling and resource management, helping us deliver exceptional care while staying compliant and efficient. As we look to the future, we’re proud to partner with a platform that supports our mission and empowers our teams.