Introduction
Employee retention is a critical success factor in the social services sector, where consistency and care matter most. At Compass, Vice President of Operations Jen Bowman recently shared how their team leverages the Employee Connect feature in Quick SolvePlus (QSP) to improve employee retention, accountability, and management consistency. Their approach shows how technology, when paired with intentional culture-building, can create measurable impact.
Why Employee Retention Matters in Social Services
While Compass has always prioritized strong relationships with the individuals they serve, they realized that building employee connections needed the same level of attention. According to Jen, inconsistent communication and lack of structure led to higher turnover and unclear expectations. Shifting focus to staff well-being became essential to improving employee engagement and retention.
How Compass Uses QSP’s Employee Connect Feature
Compass implemented the Employee Connect tool in QSP to formalize and document regular check-ins between supervisors and team members. These Connects can be conducted in person, via phone or video call, or directly within the QSP platform.
Each Connect is designed to:
- Check in on employee well-being
- Provide updates and recognition
- Give space for coaching and two-way feedback
This structure has become a foundation of Compass’s employee retention strategy.
Key Benefits of Employee Connects at Compass
Since implementation, Compass has seen meaningful outcomes:
- Improved Retention: Their staff retention rate rose to 68%, with a target of 70% by year-end.
- Manager Accountability: Managers are expected to complete regular connects, with QSP tracking who’s doing them and when.
- Consistent Experience for Staff: Standardized practices ensure all employees receive equitable support, recognition, and communication.
- Stronger Disciplinary Tracking: Connect documentation and attendance tools simplify the disciplinary process and support audit readiness.
Using QSP Reports to Track Progress
Through QSP’s reporting features, Compass can analyze the frequency, duration, and mode of Connects. They’ve even customized categories for employee recognition and coaching, aligning them with Compass’s core values. This makes each Connect more meaningful and data-informed, tying performance and feedback directly to their mission.
Conclusion: Better Connections, Better Retention
The Employee Connect feature in QSP has helped Compass build a healthier, more engaged workforce. By prioritizing structured communication and meaningful relationships, they’ve increased retention, boosted team accountability, and fostered a stronger company culture—ultimately improving the quality of care for those they support.
Want to learn more about boosting DSP retention? Check out other ways you can prioritize employee connection here.