AI and Ethics in Human Services: What Providers Should Know
As artificial intelligence (AI) becomes more common in everyday tools, it’s beginning to enter spaces that once felt too personal or too complex for automation, including human services.
How AI Can Support, Not Replace, Human Services Work
When most people think of artificial intelligence (AI), they picture robots replacing humans but in the world of human services, the story is different. In organizations that serve adults with intellectual and developmental disabilities (I/DD), relationships are everything. Trust, empathy, communication, and advocacy can’t be automated and shouldn’t be. But that doesn’t mean AI has […]
Top 5 Time and Attendance Mistakes and How to Avoid Them
In human services, especially when supporting adults with intellectual and developmental disabilities (I/DD), getting time and attendance right is non-negotiable. Whether it’s ensuring your payroll is accurate, your billing is compliant, or your team is fully accountable, errors in timekeeping can lead to stress, lost revenue, and even audit citations.
Time Theft, Turnover, and Tracking: Solving Attendance Issues Before They Start
In the human services field, especially for agencies supporting adults with intellectual and developmental disabilities (I/DD), attendance tracking isn’t just about payroll. It’s about building a culture of trust, accountability, and stability.
Digital vs. Paper Timekeeping: What Works Best for Human Services Providers
In the world of human services, especially for agencies supporting adults with intellectual and developmental disabilities, accurate timekeeping isn’t just a payroll issue. It’s a matter of funding, compliance, and trust. From regional center billing to EVV requirements, the pressure to get it right is high. Yet many providers are still relying on paper timecards […]
Training Your Team to Document Like Pros: Service Note Best Practices
Accurate, timely, and consistent service note documentation is essential for any organization serving adults with intellectual and developmental disabilities (I/DD). Service notes don’t just prove that support was delivered. They communicate progress, ensure continuity of care, and protect your agency during audits or investigations. Yet for many teams, service notes are a source of stress and confusion.
Avoiding Medication Errors in Supported Living Settings: A Guide for Agencies
Medication management is one of the most high-risk responsibilities in supported living programs. For agencies that serve adults with intellectual and developmental disabilities (I/DD), avoiding medication errors isn’t just a best practice—it’s a safety imperative. With multiple staff, varying schedules, and complex support needs, the opportunity for error is high unless systems are in place to ensure consistency and accountability.
Streamlining Scheduling and Resource Management with QSP
Introduction In the social services field, managing schedules, authorizations, and resources can be complex—but it doesn’t have to be. At Compass, a leading provider of Supported Living Services (SLS) and Independent Living Services (ILS), we’ve streamlined our operations by using Quick Solve Plus (QSP). This blog explores how QSP improves scheduling and resource management, helping […]
How the Employee Connect Feature Boosts Employee Retention with QSP
Employee retention is a critical success factor in the social services sector, where consistency and care matter most. At Compass, Vice President of Operations Jen Bowman recently shared how their team leverages the Employee Connect feature in Quick SolvePlus (QSP) to improve employee retention, accountability, and management consistency.
Harnessing the Power of QSP Training Modules
In today’s fast-paced environment, effective training is essential for providing quality client care and fostering employee development. QSP’s training module offers an integrated, user-friendly platform designed to streamline training processes while ensuring compliance and accountability. Insights from industry experts—Rhonda McGlashan from Compass and Mike Doan, QSP’s training expert—highlight how organizations can harness this powerful tool to create tailored training experiences that support both client-specific and employee-focused needs.